Frequently Asked Questions
What does TREKOVIQ sell?
TREKOVIQ focuses on practical outdoor and camping essentials, including Camping Storage & Organization, Camping Lighting & Night Essentials, and Outdoor Dining & Portable Essentials.
How long does order processing take?
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing may take slightly longer during holidays, promotional periods, unusually high order volumes, or circumstances outside our reasonable control.
How long does delivery take?
Delivery times vary depending on the destination, shipping carrier, customs processing, local postal services, and other factors.
Any delivery timeframe displayed on our website or checkout should be treated as an estimate unless expressly stated otherwise.
How can I track my order?
When tracking is available, tracking information will be provided after your order has been dispatched.
Please allow additional time for the carrier's tracking system to update.
Can I change my shipping address?
Contact service@trekoviq.com as soon as possible.
We will make reasonable efforts to update your address, but changes cannot be guaranteed after fulfillment has begun.
Can I cancel my order?
Contact us as soon as possible.
Orders that have already entered fulfillment or shipment may no longer be eligible for cancellation.
Can I return an item?
Eligible products may be returned within 30 days after delivery, subject to the requirements in our Return & Refund Policy.
What if my product arrives damaged or incorrect?
Contact service@trekoviq.com and include:
- Your order number
- A description of the problem
- Clear photographs or video where appropriate
We will review the issue and provide an appropriate resolution.
What payment methods do you accept?
Available payment methods are shown during checkout.
Are shipping fees shown before payment?
Yes. Applicable shipping charges will be shown before checkout is completed.
Do international orders have customs charges?
Some international orders may be subject to customs duties, taxes, or other government charges imposed by the destination country.
How do I contact TREKOVIQ?
Email:
We aim to respond within 1–2 business days.