Last Updated: September 22, 2026
Thank you for shopping with TREKOVIQ.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing may take longer during:
- Public holidays
- Promotional periods
- High order volumes
- Carrier disruptions
- Circumstances outside our reasonable control
Shipping Destinations
Available shipping destinations are determined through our checkout.
Certain products may be subject to destination-specific shipping restrictions.
Estimated Delivery
Delivery times vary depending on:
- Destination
- Shipping carrier
- Customs processing
- Local postal services
- Weather conditions
- Remote delivery locations
- Other circumstances outside our reasonable control
Any delivery timeframe displayed by TREKOVIQ is an estimate unless expressly stated otherwise.
Shipping Charges
Any applicable shipping charges will be clearly displayed before checkout is completed.
If free shipping is offered subject to a minimum order amount or another requirement, the applicable condition will be clearly disclosed.
We do not intentionally add undisclosed mandatory shipping charges after an order has been submitted.
Order Tracking
When tracking is available, tracking information will be provided after your order has been dispatched.
Tracking information may require additional time to become active.
Shipping Address
Customers are responsible for providing complete and accurate shipping information.
If you notice an error, contact:
as soon as possible.
Address changes cannot be guaranteed after fulfillment has begun.
Customs, Duties and Taxes
International shipments may be subject to:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Other charges imposed by local authorities
Unless otherwise stated during checkout, these charges are the customer's responsibility.
Delayed Shipments
If your shipment appears significantly delayed, please contact us with your order number.
We will review the available tracking information and assist with the appropriate next step.
Lost Shipments
If a carrier confirms that an order has been lost in transit, TREKOVIQ will review the shipment and determine an appropriate resolution.
Damaged Shipments
If your order arrives damaged, please retain the product and packaging.
Contact us promptly and provide photographs or video where appropriate.