Refund policy
Last Updated: September 22, 2026
At TREKOVIQ, we want customers to understand their return and refund options clearly.
30-Day Return Period
You may request an eligible return within 30 days after delivery.
To begin a return, contact:
Please contact us before sending any item back.
Returns sent without prior return instructions may not be accepted.
Return Eligibility
To qualify for a standard return, the product should generally:
- Be unused or only inspected as reasonably necessary
- Be undamaged
- Be in substantially the same condition as received
- Include original packaging where reasonably possible
- Include original accessories and components
- Be accompanied by your order number or other proof of purchase
Products materially altered, misused, improperly maintained, or damaged after delivery may not qualify for a standard return unless applicable law provides otherwise.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If your product arrives:
- Damaged
- Defective
- Incomplete
- Different from the product ordered
please contact:
Provide:
- Your order number
- A description of the issue
- Clear photographs or video where appropriate
After reviewing the issue, we may provide:
- Replacement
- Full refund
- Partial refund
- Another appropriate resolution
depending on the circumstances and applicable law.
Non-Returnable Items
Where permitted by applicable law, the following may not qualify for standard returns:
- Customized or personalized products
- Gift cards
- Products materially altered after delivery
- Products clearly identified as final sale before purchase
- Products subject to specific transportation or safety restrictions
This does not remove mandatory rights relating to defective, damaged, or incorrectly supplied products.
Exchanges
If you wish to exchange an eligible product, contact:
Exchange availability depends on inventory.
Return Shipping
For standard returns unrelated to a verified defect, shipping damage, or fulfillment error, customers may be responsible for return shipping costs where permitted by law.
If a return results from a verified error by TREKOVIQ, appropriate instructions will be provided.
Return Address
Our registered business address is not automatically a return warehouse.
Please do not send products to our registered company address unless our customer support team specifically instructs you to do so.
Refunds
Once an approved return has been received and reviewed, an eligible refund will generally be issued to the original payment method.
Banks and payment providers may require additional processing time before the refund appears.
Order Cancellation
If you wish to cancel an order, contact:
as soon as possible.
Cancellation cannot be guaranteed after fulfillment or shipping has begun.
Promotional Purchases
Purchases made using discounts or promotional offers remain subject to this Return & Refund Policy unless clearly stated otherwise before purchase.
Consumer Rights
Nothing in this policy restricts rights that cannot legally be excluded under applicable consumer protection laws.